Terms and conditions

1. Booking and confirmation

You can enquire by message, phone, email, social media, or Viber / Messenger.

• Once date, venue, theme, colours, and elements are agreed, you receive confirmation of the terms and the final price.
• A date is held only after the deposit (kaparo) is paid.
• Decor pieces are hired and remain the decorator’s property unless otherwise agreed.
• Details for a setup or a digital product are confirmed only in writing.

2. Payments

• 30% deposit when the booking is confirmed and the date is held.
• 70% balance no later than the event day / at installation.
• Work does not start before the deposit is received.
• Late payment may cancel the booking with no compensation.
• Changes after confirmation may change the price.

3. Hired decor

• Stands, arches, panels, figures, linens, signs, and accessories are hired for that event only.
• They must not be moved or taken apart without prior agreement.
• Removal is at the time agreed in advance.
• Balloons are consumables and are not returned.
• Digital work (visuals, designs, invitations, table cards, etc.) starts after the deposit.

4. Changes to the decor

• Changes must be requested no later than 10 working days before the event.
• After that — only if possible, and extra cost may apply.
• If stock is short or the timeline is tight, an alternative may be offered.
• Extra cost caused by the client’s delay is billed to the client.

5. Cancellation

• Cancel 10 or more working days before the event — the deposit is not refunded.
• Cancel fewer than 10 working days before the event — the full price is due.
• The deposit cannot be moved to another date or service unless expressly agreed.
• If materials, production, or hire costs have already been incurred, further compensation may be charged.

6. Liability and damage

• The client is responsible for hired pieces from install to removal.
• Breakage, loss, or damage is charged at the item’s value.
• The decorator is not liable for damage from wind, rain, heat, cold, children, guests, or moving the decor.
• For outdoor events, stability depends on the ground and the weather.

7. Installation and access

• Clear access to the venue is required at the agreed time.
• Delays or restricted access may incur an extra fee.
• Removal at a different time or day must be agreed in advance.

8. Photos

The decorator may photograph the setup and use the photos for portfolio, social media, and advertising, unless the client opts out in writing.